ZULO offers two types of paid products:
You may cancel any ZULO subscription at any time from Profile → Settings → Manage Subscription → Cancel. Cancellation stops future billing and takes effect at the end of your current billing period. You retain full access to paid features until that date.
Cancelling does not automatically trigger a refund. See the refund section below for eligibility.
We offer a 7-day refund window on your first subscription purchase. To qualify:
Refunds for subscription renewals (after the initial 7-day window, or for any subsequent billing cycle) are not generally offered. However, if you believe you were billed in error, contact us within 14 days of the charge and we will review the case individually.
Coins are digital goods. Once Coins are credited to your ZULO wallet, the purchase is considered delivered and is final and non-refundable. This applies even if the Coins have not been spent inside the app.
Exceptions where a refund or re-credit will be issued:
In all three cases, please contact us within 7 days of the charge. We will verify and either credit the correct Coins or issue a full refund to the original payment method.
Email [email protected] from the email address linked to your ZULO account, including:
We aim to acknowledge refund requests within 2 business days and, once approved, process the refund within 5 to 7 business days. Refunds are issued to the original payment method used for the purchase. Depending on your bank or card issuer, it may take an additional 3 to 10 business days for the refund to reflect in your account.
The following are not eligible for refund under any circumstances:
If you initiate a chargeback or dispute with your bank or payment provider without first contacting us, we reserve the right to suspend or terminate your ZULO account pending investigation. We encourage you to email [email protected] first so we can resolve the issue directly and avoid unnecessary fees on both sides.
This policy applies to subscriptions and Coin purchases made through the ZULO web app, where Razorpay is the payment processor.
Subscriptions and Coin purchases made through the ZULO iOS app are processed by Apple via the App Store. Subscriptions and Coin purchases made through the ZULO Android app are processed by Google via Google Play. Refunds for these purchases are handled directly by Apple and Google under their own refund policies, which take precedence:
We will assist with platform refund requests where possible. Please email [email protected] with your purchase details. We cannot override Apple's or Google's decisions and we cannot issue cash refunds for purchases made through their platforms.
For any question about refunds, cancellations, or billing, email [email protected]. We reply to all billing enquiries within 2 business days.