General help: [email protected]
We reply within 2 business days, often the same day.
Billing and refunds: [email protected]
We acknowledge billing enquiries within 2 business days; refunds are processed within 5 to 7 business days once approved.
System status: status.myzulo.app
Live uptime for the app, payments, push notifications, and the food-scan service. Check here first if something is acting up before contacting us.
On the ZULO sign-in screen, choose Sign in with Google or Sign in with Apple if that is how you originally signed up. Both providers handle their own password reset. If you signed up with email and password, tap Sign In, then Forgot password, and we will email a reset link.
Open the app, go to Profile, then Settings, then Delete Account. The same screen lives at myzulo.app/delete-account. Deletion removes your profile, skips, caves, streak history, friends, and squad memberships within 30 days. Deletion cannot be undone.
Email [email protected] from the email address registered to your account with the subject line Data Export Request. We send a JSON archive of your skips, caves, badges, challenges, and profile data within 30 days, in line with DPDP and GDPR rights.
Open Profile, then Settings, then Edit Profile to change them. If someone else's profile is the issue, every Profile screen has a small Report user link near the bottom that lets you flag inappropriate names, photos, or behaviour for review.
You can cancel any ZULO subscription at any time from Profile, then Settings, then Manage Subscription, then Cancel. Cancellation stops future billing immediately and you keep paid features until the end of the current billing period. We offer a 7-day refund window on your first subscription purchase. See our full refund and cancellation policy.
Apple and Google handle refunds for purchases made through the App Store and Google Play directly under their own refund policies, which take precedence over ours.
For purchases made on the ZULO web app via Razorpay, email [email protected] within the eligibility window described in the refund policy.
Force-quit and reopen the app. If that does not help, sign out from Profile, then Settings, then Sign Out, and sign back in. Clear the app cache from your device settings if the issue persists. Email [email protected] with your phone model, OS version, and a brief description if the problem comes back.
Check that notifications are enabled for ZULO in your device Settings, app permissions, ZULO. Inside the app, also verify Profile, then Settings, then Notifications. If pushes still do not arrive, email us with the email registered to your account so we can verify on our end.
Make sure you are using the same sign-in method (Google, Apple, or email) you originally used. Mixing them creates separate accounts. If you genuinely cannot recover access, email [email protected] with the email address you originally signed up with so we can verify ownership.
Open the user's profile (tap their row on a Leaderboard or Squad list) and use the small Report user link near the bottom of the screen. Reports go to a moderation queue and are reviewed within 7 days. Repeat or severe violations result in account suspension or removal. We never share your identity with the reported user.
Read our full privacy policy for the complete picture. In short: we store your skips, caves, streaks, profile data, and what you log inside the app, on Supabase servers in our control. We do not sell or rent your data. Sub-processors are listed in the privacy policy.
Email [email protected] with the subject line Privacy Request. We acknowledge within 7 days and complete most requests within 30 days, in line with DPDP and GDPR timelines.
We genuinely want it. Email [email protected] with the subject line Feedback. Every message gets read.
Email [email protected] with the subject line Bug. Steps to reproduce + a screenshot help us fix it faster.
Email [email protected] with the appropriate subject line and we will route internally.